Refund policy

Cancellation Policy

We accept cancellation up to 24 hours after you have placed your order for a full refund. After the 24 hours we do not accept cancellations or any modifications to your order. 

Returns for Custom Labels

Each custom label is made to order specifically for you. A lengthy process goes into making each custom label which is why we do not accept any return or exchange on our custom-made vinyl labels.

Returns for Products

We offer store credit or refund 14 days from delivery date on products if the product is not what you intended. To qualify, the products and labels ( excluding custom labels) must be unused, unopened and in its original packaging. You will be required to cover the cost of shipping to return the product to 1/3 Green Street, Brookvale, NSW 2100. Email hello@littlelabelco.com to let us know in advance that you will be returning your product(s). 

Once the product has been received by us and inspected that it is in its original condition, you will be issued a store credit or refund for the purchase value of the product. If the products returned are not in its original condition of sale the refund will be rejected. 

Broken or Faulty Items

Please be mindful that we are shipping fragile products and there is a slight chance of products getting damaged/broken during transit. We are more than happy to replace the broken product within 7 days of arrival for no extra charge. Please email our customer service team at hello@littlelabelco.com with your order number and photos of the damaged/broken goods for a replacement.